I am from Andhra Pradesh / Assam / Odisha / Sikkim / Meghalaya / Nagaland / Arunachal Pradesh / Telangana and am unable to play paid games. Why am I only allowed to play free games?
The laws pertaining to skill games in these states differ from the rest of India where any person above 18 years can play paid games on our app.
Why can I only see Ludo Dhani on the app? Other game formats are not visible for me.
We are in the process of unlocking new game formats on the app for our users in a phased manner. You shall soon be able to enjoy new game formats on the app.
Can I actually win money on your app?
Yes. You can win actual cash and can instantly withdraw it using various simple payment methods like bank transfer and UPI.
How does a real money game work?
Players add money to their wallets and choose the tournament they would like to play. Once the tournament has enough people, the game begins. There are multiple formats to choose from based on a person’s interest and risk appetite. Every game has a prize pot which gets distributed at the end of the game based on the format one chooses to play.
What are the different tournament formats?
We have multiple tournament formats in each of our games. We have free, 1vs1 battle, 1 winner format, 2 winners format, and 3 winner formats. In 1vs1 format, you play against a single user and there is only one winner. In 1 Winner, 2 Winner, and 3 Winner formats, there are 3 or more players but the prize is split between 1, 2, and 3 players respectively.
I had a poor internet connection during the match and I couldn’t finish playing the game. Will I get a refund?
No, unfortunately, leaving a game due to any reason is considered a disqualification. An unstable internet connection too can lead to disqualification. In this case, a refund is not issued.
What if there is a tie in the game?
The payout is split in case of a tie.
I can’t seem to find the game I joined. What do I do?
You can try to scroll across the Tournament page and look for ‘Joined’ instead of the entry amount for the game. If you still can’t find it, don’t worry! Just stay inside the app and the game will automatically start as soon as the stipulated timer runs out.
Can I register for a game after it has started?
No, you can only register for a game before it starts.
Who am I playing against?
All our players are verified real players from across the country. You are randomly matched against other players on our app
My clicks don’t register/lag.
This might be due to various issues. One of them is a bad internet connection. Try again with a better internet connection or write to us at
gmail-help.ludodhani@gmail.com if the problem persists.
Can I stop my phone from vibrating when it is my turn to play?
No, you can’t switch off the vibrations as they are used to remind you of your turn during the game.
Do my tokens move automatically?
No, you need to tap the token you want to move.
I was unable to find specific matches. What do I do?
Either you have selected a filter that hides the matches you are looking for, or some matches may not be available at that time
How do I know who won how much?
Once the game ends, you will see a screen with the prize distribution amongst the players. If there was a tie, the prize money will be equally distributed between the players.
How to turn on/off sound and music?
Go to Settings, where you can see toggle options for both music and sound. You can turn on or turn off using the toggle.
- Each player has 3 tokens at the start of the game. Yes, unlike the traditional game, every player gets 3 tokens each.
- All tokens are in an open position. So, roll the dice and straight away tap on a token to start playing.
- Tokens move from 1 to 100 and you earn 1 point for every box moved and 100 extra points for every token that reaches Home.
- Climb ladders to move up faster and avoid landing on a snake’s head which will bump your token down to the tail.
- Each player gets the same number of 1s, 2s, 3s, 4s, 5s & 6s on their dice, just in a different order. Rolling a 6 doesn’t get you an extra move.
- You get an extra move in two cases, – when you cut an opponent’s token and also everytime your token reaches Home.
- You get 18 moves in a 2 player game and 12 moves in a 3 or 4 player game and to play each move, you get 20 seconds. If you fail to move in 20 seconds, your turn gets skipped.
- Skipping 3 times lands you out of the game.
- When a token is cut, it returns to the start position and you lose the points made by the respective token.
- When 2 or more tokens of a player are in the same box, they can’t be cut.
- Player who scores the highest at the end of the game, wins.
- In case of a tie, the prize pot is equally distributed among the players.
- The game has a limited number of moves so make sure you plan each of your moves very carefully.
When do I get an extra move in Snakes & Ladders Plus?
You get an extra move everytime one of your tokens reach ‘Home’. You also get an extra move when you cut an opponent’s token.
Will I get an extra move after rolling a 6?
No. Rolling a 6 on the dice will not give you an extra move.
What’s +100 that I see when a token reaches home?
In Snakes and Ladders Plus, you get 100 points every time you take your token ‘Home’.
Can I play the regular Snakes and Ladder format in the app?
No, you can only play the format available. There are other games too which you can explore on the app.
Is there any foul if the Striker is pocketed?
No, there is no foul in case the Striker is pocketed.
Will I get an extra move after pocketing the token?
No. Pocketing any token will not give you an extra move.
Out of all the tokens on the board, are there any specific ones which I can pot?
You can pot any of the 19 tokens available on the board.
How do I maximize my score?
Pocket higher value tokens to maximize your score. These will be highlighted in every turn.
What is the actual time per move?
Each move must be played within 30 seconds after which time from the extra timebank will be used.
Can I land out of the game anytime?
Yes, exhausting additional 30 seconds timebank will land the player out of the game.
Will both the players get a fair chance in the game?
Yes, to ensure fair gameplay for both the players, Tokens will be scattered across the board via a default move. Thus, no player will have to break the cluster of tokens thereby eliminating the relative advantage or disadvantage.
Can I play the regular Carrom Ninja format in the app?
No, you can only play the format available. There are other games too which you can explore on the app.
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